FREQUENTLY ASKED QUESTIONS

  • Can I purchase direct from SitOnIt Seating?
    If you are a commercial furniture dealer you may contact your local SitOnIt Seating representative about how to become an authorized dealer. Exemplis does not sell direct to the general public.

  • How do I place an order?
    We must receive a formal purchase order on your company's form or letterhead. Submit either by fax, to (714) 995-4855 or email us at purchaseorder@exemplis.com.

  • What is my ship date?
    Within 24 hours of placing an order, you will receive a confirmation email acknowledging your order. You can also find this information on the dealer portal.  If you do not receive a confirmation email after 24 hours, please contact Customer Service at (888) 274-8664.

  • What is the carrier tracking information for my order?
    Find this information by logging on to access the dealer portal or by calling Customer Service at (888) 274-8664.
  • Will Call Information
    6280 Artesia Blvd
    Buena Park, CA 90620
    (888) 274-8664

    9:00 AM ~ 6:00 PM

    Driver can park in dock door #00 or #01 between 9:00 AM ~ 6:00 PM. If driver is running late, contact Customer Support so we can notify Shipping Dept. Driver can press the call button if gate is closed.

  • How do I resolve my order with an Incomplete or Price Hold?
    You may contact Customer Experience at (888) 274–8664 or by emailing our Resolution team at cxresolution@exemplis.com.

  • How do I resolve my order with a Credit Review hold?
    You may contact your credit representative. Representatives are listed by region.

    SOUTHEAST REGION: Alicia Bustamante abustamante@exemplis.com (714) 995-4800 x639

    CENTRAL REGION: Elizabeth Wilson ewilson@exemplis.com (714) 995-4800 x356

    WESTERN REGION: Trina Dunn tdunn@exemplis.com (714) 995-4800 x420

    NORTHEAST REGION: Mariela Holguin mholguin@exemplis.com (714) 995-4800 x351

    Manager: Adrienne Renteria arenteria@exemplis.com (714) 995-4800 x349

          Payments can be sent to payments@exemplis.com

  • Can I get a list price?
    List prices for all our products are found in our price book, which is available in PDF format from our Downloads Page or the links below.
    April 2017 Price Guide (PDF)

  • What grade is this fabric and is it approved for this chair?
    Our Textile Compatibility Tool is available 24 hours a day, 7 days a week to assist you in finding what fabrics are approved on what products and what grades they are. If you still cannot find what you are looking for, please contact Customer Service at (888) 274-8664.

  • Where do I send COM?
    Send COM to:
    SitOnIt Seating
    6280 Artesia Blvd
    Buena Park, CA 90620
    Attn: COM Dept / (include chair order number or chair P.O. number here)

    Send the fabric along with the editable COM/COL Instructions form to the address above. Please contact the Customer Service team at (888) 274-8664 if you have any questions.

  • What is the lead time on this chair?
    Lead time is based on the upholstery or color of plastic shell. For orders that are less than 250 units, please refer to published lead time of our cards (textile search). If the card is retired or is a non-carded fabric, it is subject to availability and the lead time is based on the confirmed receipt. COM orders: lead time is five days after confirmed receipt of the fabric. We must receive the COM directional form if the fabric has a pattern. If we do not have the form, your order will be delayed until we receive it.

  • What is graded hold?
    Graded hold is a term used for fabrics that are not part of an active carded program (retired, graded-in such as Arc Com). Hold is released once we receive confirmation availability from the supplier.

  • What is a Credit Review hold?
    Do not be alarmed. Typically, this is a message for our credit department to check if any action is required from their department.  Most credit review holds are released within 24 hours.

  • Is my chair under warranty?
    For detailed information on our warranty policy please refer to the warranty page.